What is Incode? 

Incode is a secure identity verification platform used by Samsara to protect your Samsara account against cyber threats like phishing and identity theft. By using high-accuracy facial recognition and document verification, Incode ensures that only you can access your new laptop and corporate applications, making your digital setup both simple and highly secure.

Why is Samsara using Incode?

Cyberattacks increasingly target employees at critical points like password resets, two factor authentication changes, and opening IT support tickets. Traditional methods of verifying identity are vulnerable and often exploited.

By deploying Incode, Samsara:

• Protects against deepfake and impersonation attacks
• Ensures real employees are behind every IT request
• Strengthens zero trust security posture
• Provides employees with fast, frictionless IT support in all time zones

In short, Incode makes sure that only you—not an attacker pretending to be you—can gain access to Samsara apps and resources.

What Data is shared with Incode and Samsara?

Incode works directly with you to verify your identity, then passes the confirmation to us. Samsara does not receive any biometric data from Incode; the only data Incode provides to us is the verification result. 

When you start the enrollment process or identity verification, you will receive a notification that includes links to Incode's Privacy Policy as well as their Biometric Data Policy and Notice, both of which provide information regarding how they collect, store, and process your data. For any questions about how Incode stores or processes your data, please email them at dataprotection@incode.com.

How long does enrollment take?

Enrollment usually takes less than one minute if you have your ID and a well-lit space ready. 

What happens if my selfie or ID is rejected?

You’ll get instant feedback on what needs to be adjusted (lighting, angle, etc.), so follow those prompts as Incode gives them to you. If your verification is unsuccessful, our IT team will provide specific next steps so you can go through the verification process again. For assistance with verification, reach out to #help-biztech. Common reasons for verification rejection are: a blurry ID or selfie, misaligned ID or selfie, your environment is too dark or too bright, or the ID document you provided is expired or not accepted by your organization.

Will this change how I log in every day?

No - your daily login stays the same. Incode is used only for critical events like password resets or two factor authentication resets where we want to keep attackers out.

Can I opt out of identity verification?

Samsara has always required identity verification for high-sensitivity actions like Okta password resets and account unlocks to ensure our data stays secure. Historically, this meant hopping on a Zoom call or sending a manual selfie to the IT team.

With Incode, we are updating how we perform these checks to provide you with a faster, more private, and secure experience. By moving from manual reviews to Incode for identity verification, you can now verify your identity instantly and independently on your own schedule. This transition eliminates the need to wait on IT and gets you back into your account quickly while offering significantly stronger protection against identity-based threats.

Who can I contact for questions?

For any questions about how Incode stores or processes your data, please email dataprotection@incode.com.

For questions about how Samsara processes your data as an employee, contractor, or worker, please review the Privacy Notice for Employees, Contractors, and Workers. You can also email privacy@samsara.com.